Package Consultant-Marketing (non-Adobe)

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Package Consultant specializing in non-Adobe Marketing Solutions, you will serve as a strategic advisor and implementation expert, helping clients select, design, and deploy powerful customer experience and CRM solutions. Your role involves utilizing your deep consulting skills, business acumen, and specialized knowledge to effectively embed packaged technologies, driving expected business outcomes.

Your primary responsibilities will include:

• Deliver Solution Design: Develop and implement tailored solutions to meet unique client needs, leveraging expertise in Business Process Management (BPM) services and software selection, requirements definition, application development, and rigorous testing.

• Provide Implementation Expertise: Utilize hands-on experience with Pega Solution Frameworks, such as NBB, Smart Investigate, and Smart Dispute, to customize solutions for clients in the financial services sector.

• Support Project Lifecycle: Offer invaluable support during vision and strategy phases, architecture design, and development, ensuring seamless integration of solutions into clients' business environments.

• Embed Packaged Technologies: Apply deep consulting skills and business acumen to effectively integrate packaged technologies, driving expected business outcomes and aligning with clients' strategic objectives.

• Software Selection Expertise: Exposure to selecting and designing customer experience and CRM solutions, with the ability to develop and implement tailored solutions to meet unique client needs.

• BPM Services Knowledge: Experience working with Business Process Management (BPM) services, particularly within contact center desktops, leveraging platforms such as Chordiant Customer Experience and Pega PRPC.

• Pega Solution Frameworks: Exposure to Pega Solution Frameworks, including NBB, Smart Investigate, and Smart Dispute, with the ability to customize solutions for clients in the financial services sector.

• Technical Implementation Skills: Experience working with application development and rigorous testing, ensuring seamless integration of solutions into clients' business environments.

• Consulting Skills: Exposure to utilizing deep consulting skills and business acumen to effectively embed packaged technologies, driving expected business outcomes and aligning with clients' strategic objectives.

• Additional Pega Solution Frameworks: Exposure to other Pega Solution Frameworks, beyond NBB, Smart Investigate, and Smart Dispute, can be beneficial in customizing solutions for clients in the financial services sector.

• Advanced BPM Services: Experience working with advanced Business Process Management (BPM) services, particularly within contact center desktops, can be advantageous in leveraging platforms such as Chordiant Customer Experience and Pega PRPC.

• Industry-specific Knowledge: Familiarity with the financial services landscape and its unique challenges can be valuable in delivering robust, efficient, and scalable solutions that align with clients' strategic objectives.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.