Senior Business Analyst - Conversational AI

Senior Business Analyst - Conversational AI

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.


If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Sr .Business Analyst - Conversation Designer (Delivery)
Work Location: India (Mumbai, Bangalore)
Experience: 3 to 6 years

As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the
user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally
engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand’s
business requirements into natural dialogue flows backed up by UX research and good design practices. Act as
a conduit between technical team members and business customers, and take a lead in preparing functional
and technical specification documents.
Roles & Responsibilities:
● Gather customer requirements, analyze their needs and determine analytical requirements for virtual
agent: Define use cases
● Design a human-to-virtual-agent conversation flow iteratively
● Apply industry best practices and promote standards for execution and delivery approach
● Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects. .
● Act as a liaison between stakeholders, project teams, and development teams across the project life cycle.
● Showcase thought leadership on technology roadmaps, agile development methodologies and best
practices.
● Managing customer communication & relationships

Required Skills:
● Experience in at least one of the following areas: Analytics, Conversational AI, Linguistics, Copywriting, UX
Design or Product Design
● Excellent communication, articulation, abstraction, analytical and presentation skills
● Ability to work with minimal supervision in a dynamic and timeline sensitive work environment
● Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and
actions are backed by not just gut feeling but also customer/ industry/ market research
Nice to have skills:
● Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure
Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project
Manager/Analyst/Consultant)
● Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality
insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries
(integration, configuration, training, continuous learning)
● Well versed with voiced based processing (text to speech, speech to text)
● PMP, PSM certification

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Experience Level

Senior Level