How much salary can I expect as a Subject Matter Expert - Telecom Operations in Foundever in Mumbai/Bombay?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Subject Matter Expert - Telecom Operations in Foundever in Mumbai/Bombay?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.

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No work-related deposit needs to be made during your employment with the company.

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Subject Matter Expert - Telecom Operations

Foundever

Subject Matter Expert - Telecom Operations

Foundever

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

SME - Operations

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role:

Process: Experience in Chat or Blended

Process is mandatory (International Chat or Blended process only no back office experience)

Background: BPO Experience.

Shift Window: 24 x 7

Week offs: Any 2 days a weekLocation: Airoli

Support Team/Coach (SME) shall:

Senior Customer Service Executives with International Chat process experience are encouraged to apply for this position.

Support in the new hire experience classroom including crosschecks and contact handling.
Possess knowledge of where learners are in their learning whenever providing support.
Facilitate debrief sessions.
Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation.
Attend and engage in the reinforcement training and contribute when applicable.
Support questions through various communication tools.
Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.
Regular monitoring, coaching and development of agents with the team. Implement agent recognition programs under direction of Manager Site Operations. Share best practices across teams and build spirit of teamwork.

Experience Target : Experience in handling team, have managed clients, hands on excel and people management skills

Skills : Good communication skills, Excel knowledge, People management, Leadership skills, Quick Learner, Adaptability, handled attrition & shrinkage, Schedule Adherence, Login Hours Breaks, CSAT, DSAT, AHT, Bottom Quartile Management, NPS