Senior Systems Analyst - Oracle Database Support

Systems Analyst 5-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Act as a Principal SME for Oracle database platforms including design, architecture, and governance.
Lead the design and implementation of highly available, scalable, and secure database solutions.
Drive performance tuning, capacity planning, and reliability improvements across critical environments.
Architect and support complex Oracle ecosystems including Oracle Database, Oracle RAC, Oracle Data Guard, and Oracle GoldenGate.
Lead root cause analysis and resolution of major incidents impacting business-critical applications.
Define database standards, automation frameworks, and operational best practices.
Drive cloud and hybrid transformation initiatives across platforms such as Oracle Cloud Infrastructure and other enterprise cloud providers.
Collaborate with application, infrastructure, security, and architecture teams to ensure optimized solutions.
Mentor and coach DBAs and engineers to enhance organizational capability.

Career Level - IC5

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Experience Level

Senior Level