Customer Service Desk Team Member

Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

•To handle day to day trade transactions, understanding client requirements,   •Co-ordination with cpc for transaction processing and discrepancy resolution,  •Dealing and co-ordinating with various business groups within the bank,   •Ensuring error-free and timely execution of trade transactions.   •Ensuring compliance and internal guidelines are being adhered to   •Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS •Operations resolved in a timely manner.  •Issuance of Letter of credit.   •Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. •Attending to front-end requirements of corporate customers.   •To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT.   •Should be familiar with Trade Finance and CMS products. CMS – Chq collections (local, outstation, corr banks), Banker to Issue Operations.  •Should have about 3-5 years of relevant banking experience in Trade / CMS operations.   •Should be extremely customer centric and have excellent communication skills   •Qualification – Graduate / Post-Graduate   •Experience – Minimum one year of relevant experience