Front Desk Receptionist

JOB TITLE: RECEPTIONIST

QUALIFICATION: GRADUATED

ROLE OBJECTIVE: TO SERVE AS THE RECEPTIONIST FOR ICICI Securities, ENSURING A SEAMLESS EXPERIENCE FOR CLIENTS, VENDORS, AND EMPLOYEES.THIS ROLE BALANCES HIGH-LEVEL FRONT DESK HOSPITALITY WITH ADMINISTRATIVE DATA MANAGEMENT TO SUPPORT THE OFFICE’S DAILY OPERATIONAL EFFICIENCY.

KEY RESPONSIBILITIES:

1.GUEST RELATIONS AND ACCESS MANAGEMENT:

MANAGING END -TO-END VISITOR ENTRY PROCESS ENSURING WITH CORPORATE SECURITY PROTOCOLS AND DIRECTING THEM TO THE APPROPRIATE DEPARTMENTS OR MEETING ZONES, ENSURING ALL SUPPORT FUNCTIONS ARE RUNNING SMOOTHLY.

2.WORKFORCE AND CONSULTANT COORDINATION:

ATTENDANCE OVERSIGHT:

MAINTAIN AND VERIFY DAILY ATTENDANCE LOGS FOR SUPPORT STAFF AND EXTERNAL CONSULTANTS, ENSURING STAFFING LEVELS MEET OPERATIONAL NEEDS.

3.DATABASE MANAGEMENT:

RECORDS MAINTENANCE: OWN AND UPDATE CRITICAL INTERNAL DATABASES, INCLUDING TRANSPORTATION FORMS, GYM MEMBERSHIPS, AND VEHICLE PERMITS.

DATA INTEGRITY: ENSURING ALL ADMINISTRATIVE DOCUMENTATION IS ACCURATE, ORGANIZED, AND AUDIT-READY.

4.COMMUNICATION & TELEPHONY

CALL ROUTING: EXPERTLY HANDLE INCOMING CUSTOMER CALLS, PROVIDING FIRST LEVEL INFORMATION OR ROUTING QUERIES TO THE CORRECT ADVISORS.

EMERGENCY RESPONSE:

ACT AS A CENTRAL COMMUNICATION POINT DURING FACILITY RELATED ISSUES OR EMERGENCY DRILLS.

5.MULTITASKING

DEMONSTRATED ABILITY TO MANAGE VISITOR TRAFFIC WHILE SIMULTANEOUSLY MAINTAINING COMPLEX EXCEL DATABESES AND CUSTOMER CALL QUERIES.