Team Leader - Operations
BSLN Consultancy LLPFixed
₹30,000 - ₹45,000
Earning Potential
₹45,000
Fixed
₹30,000 - ₹45,000
Earning Potential
₹45,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
1 applicants
Benefits include: 5 working days, One-way cab
Job Description
Eligibility Criteria
- Minimum 1 year experience as a Team Leader (designation should be on paper)
- Experience in voice or blended process
- Willingness to work in rotational shifts
- Prior BPO / customer support experience is mandatory
- Experience in International BPO is mandate
Preferred Qualifications
- Experience in International BPO.
- Immediate to short notice joiners preferred.
Key Responsibilities
- Manage day-to-day operations of a team of customer support executives
- Drive team performance to meet KPIs such as AHT, CSAT, QA, productivity, and attendance
- Conduct regular team huddles, coaching sessions, and performance reviews
- Handle customer escalations and provide effective resolutions
- Monitor call quality and ensure adherence to process and compliance guidelines
- Prepare and share daily, weekly, and monthly performance reports
- Coordinate with Quality, Training, WFM, and Operations teams
- Support new joiner onboarding and floor nesting
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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