Telecalling Executive

1. Outbound Calling to Prospects

• Make outbound calls daily to potential homebuyers or investors from databases, property portals (99acres, Magicbricks, Housing com), social media leads, or walk-in inquiries.
• Engage professionally with clients to explain real estate project details, pricing, amenities, and location advantages.
• Clarify basic queries and encourage them to schedule a site visit or a meeting with the sales executive.

2. Lead Qualification & Follow-upUnderstand the customer’s property requirements—budget, preferred location

• Qualify the lead based on buying intent, budget, and timeline.
• Follow up with interested leads at regular intervals through calls, WhatsApp, and emails.

3. Site Visit CoordinationSchedule appointments for site visits with the sales team or project manager.

• Share location maps, project brochures, and appointment reminders with clients.
• Update the CRM or lead tracker after every interaction.

4. Database & CRM ManagementMaintain detailed records of all calls made, responses received, and follow-up actions using CRM software or Excel sheets.

• Categorize leads as hot, warm, or cold and update status regularly.
• Ensure no lead is missed or left unattended during the follow-up cycle.

5. Inbound Inquiry HandlingReceive incoming calls and handle queries regarding real estate listings, project location, offers, and contact person.

• Provide accurate information and ensure customer satisfaction at the first point of contact.

6. Support Sales TeamCoordinate with the sales and marketing team to keep project information updated.

• Assist in organizing sales events, open houses, or exhibitions by inviting prospects over the phone.
• Share client feedback with the sales manager for lead strategy improvement.