Collection Executive / Officer

We are looking for a result-driven Collection / Recovery Agent responsible for managing overdue accounts for short-term personal loans, ensuring timely recoveries, and maintaining effective customer communication while adhering to regulatory and company compliance standards. The role requires strong follow-ups, negotiation skills, and the ability to handle high-volume delinquent portfolios across early and late-stage buckets.

Follow up with customers for overdue payments via calls, messages, and field visits (if required)

Negotiate repayment plans and settlements with customers

Maintain accurate records of all collection activities and customer interactions

Ensure monthly recovery targets are met or exceeded

Handle delinquent accounts across assigned buckets (e.g., 0–30, 30–60, 60+ DPD)

Escalate critical or high-risk cases to the management team

Coordinate with internal teams (credit, legal, operations) for resolution

Ensure compliance with regulatory guidelines and ethical recovery practices

Track and update repayment status in internal systems