Collection Executive / Officer

Job Description:

Debt Collection Officer

Organization: Powernet Communications Private Limited

Business Unit: BSNL Business Operations

Location: New Delhi (Field & Office based)

Job Summary

We are seeking a persistent, professional, and result-oriented Debt Collection Officer to join our team at Powernet Communications Private Limited. In this role, you will be responsible for managing and recovering outstanding receivables from BSNL business subscribers. You will act as a key representative of the organization, ensuring that payments are collected promptly while maintaining a professional relationship with our clients and adhering to BSNL’s operational guidelines.

Key Responsibilities

• Payment Recovery: Monitor accounts receivable dashboards and proactively contact customers with overdue balances via phone, email, and in-person visits.
• Negotiation & Settlement: Negotiate payment plans and settlements with delinquent subscribers in accordance with company policy and BSNL business frameworks.
• Field Visits: Conduct site visits across New Delhi to meet with commercial and residential subscribers to resolve payment disputes and collect dues.
• Dispute Resolution: Identify and resolve client billing discrepancies or service issues that may be delaying payment.
• Documentation & Reporting: Maintain accurate records of all collection activities, including call logs, visit reports, and payment commitments. Provide weekly progress reports to management.
• Coordination: Work closely with the technical and billing teams to ensure service suspension/resumption is synchronized with payment status.
• Compliance: Ensure all collection practices are ethical and comply with the legal regulations of the telecom industry and the directives of BSNL.

Requirements & Qualifications

• Education: Graduate in Commerce, Business Administration, or a related field.
• Experience: 1–3 years of experience in debt collection, recovery, or credit control, preferably within the telecom, banking, or ISP sectors.
• Communication: Fluent in Hindi and English. Strong persuasive and negotiation skills are essential.
• Local Knowledge: In-depth familiarity with the geography of New Delhi to manage field visits efficiently.
• Technical Skills: Proficiency in MS Excel (for tracking data) and basic understanding of CRM software.
• Attributes: High level of integrity, patience, and the ability to handle stressful conversations with professionalism.

Key Performance Indicators (KPIs)

1. Collection Target: Meeting monthly and quarterly recovery targets.
2. DSO Reduction: Reducing the "Days Sales Outstanding" for the assigned portfolio.
3. Resolution Rate: Percentage of disputed accounts successfully resolved and paid.
4. Reporting Accuracy: Timely and precise updates to the collection database.

How to ApplyInterested candidates should submit their updated CV and a brief cover letter highlighting their experience in debt recovery to the HR Department at Powernet Communications Private Limited.