Customer Support Executive

Company: Rymo Technologies Pvt. Ltd. 

Location: Bangalore & North India

Industry: Robotic Medical Equipment (Neuro Rehab Domain) 

About Rymo:   

Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact. As we scale globally, we’re building strong teams and systems to support rapid growth across functions. 

Job Summary: 

We are seeking a Product Installation & Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction. 

Responsibilities: 

• Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.   
• Documenting customer interactions and managing tickets using Excel or CRM tools. 
• Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices. 
• Handling customer grievances and elevating concerns to relevant departments as needed. 
• Coordinating with other teams to improve the overall customer journey. 

Requirements: 

• Spoken & written efficiency in English. 
• Basic knowledge of troubleshooting electronic components. 
• Familiarity with mechanical tools. 
• Previous technical support experience, particularly in the electromechanical machines' domain. 
• Excellent communication and interpersonal skills with a focus on customer delight.  
• Familiarity with CRM software and Microsoft Office suite. 

Qualification: Diploma or other comparable degree in Mechanical or any relevant field 

How to Apply: Email your resume and cover letter to recruitment@rymo.in with the subject "Product Installation & Support Executive (Bangalore & North India)."