Customer Support Executive
Rymo Technologies Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Field Job
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
1 applicants
Benefits include: PF, Travel Allowance (TA), Food/Meals
Job Description
Product Installation & Support Executive (Delhi)
Company: Rymo Technologies Pvt. Ltd.
Location: Delhi
Industry: Robotic Medical Equipment (Neuro Rehab Domain)
About Rymo:
Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact. As we scale globally, we’re building strong teams and systems to support rapid growth across functions.
Job Summary:
We are seeking a Product Installation & Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction.
Responsibilities:
- Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.
- Documenting customer interactions and managing tickets using Excel or CRM tools.
- Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices.
- Handling customer grievances and elevating concerns to relevant departments as needed.
- Coordinating with other teams to improve the overall customer journey.
Requirements:
- Spoken & written efficiency in English.
- Basic knowledge of troubleshooting electronic components.
- Familiarity with mechanical tools.
- Previous technical support experience, particularly in the electromechanical machines' domain.
- Excellent communication and interpersonal skills with a focus on customer delight.
- Familiarity with CRM software and Microsoft Office suite.
Qualification: Diploma or other comparable degree in Mechanical or any relevant field
How to Apply: Email your resume and cover letter to jobs@rymo.in, info@rymo.in with the subject "Product Installation & Support Executive (Delhi)."
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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