Duty Manager

We are seeking a highly motivated and professional Duty Manager to oversee the day-to-day operations of our hotels. The ideal candidate will have excellent English communication skills, strong leadership abilities, and a passion for delivering outstanding guest service. This role is key to creating a welcoming and smooth check-in/check-out experience for our guests.

• Key Responsibilities:Manage and supervise all front office operations, including reception, guest services, and concierge.
• Ensure smooth check-in and check-out procedures and handle guest inquiries and complaints professionally.
• Maintain high levels of guest satisfaction by delivering excellent customer service and personal attention to guest needs.
• Train, schedule, and supervise front desk staff, ensuring professional appearance and conduct.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled promptly.
• Monitor room availability, rates, and bookings in the property management system.
• Handle billing and cash operations accurately and in accordance with hotel policies.
• Ensure that the front office operates efficiently and complies with hotel standards and procedures.
• Generate daily reports and provide insights to improve service quality and guest experience.
• Maintain a clean, organized, and welcoming reception area.