Front Office Executive

We are looking for a dynamic and guest-focused Front Office Executive to join our hotel team. The candidate will be responsible for handling front desk operations, guest check-in/check-out, reservations, billing, and ensuring excellent guest service.

Key Responsibilities

• Welcome and assist guests in a professional manner.
• Handle guest check-in and check-out procedures.
• Manage room reservations and update booking records.
• Process guest payments, invoices, and daily cash settlements.
• Coordinate with Housekeeping and Maintenance teams for room readiness.
• Address guest queries, requests, and complaints promptly.
• Maintain accurate guest records in the PMS.
• Handle incoming calls, emails, and walk-in inquiries.
• Promote hotel services and upsell rooms whenever possible.
• Ensure compliance with hotel policies and SOPs.
• RequirementsMinimum 1 year of experience in Front Office operations.
• Good communication skills in English and Hindi.
• Knowledge of hotel PMS (IDS, Hotelogix, Opera, or similar) preferred.
• Basic computer skills (MS Office, Email).
• Pleasant personality with a customer-service attitude.
• Willingness to work in rotational shifts.