Loan Manager

Job Title: Loans Manager – DSA

Department: Sales

Location: Okhla Phase 2

Experience Required: 3–6 Years

Role Overview:

We are looking for a dynamic and target-driven Sales Manager to lead the Personal Loans inside sales team. The role involves managing a team of tele-callers, driving sales through calling channels, and ensuring achievement of business targets while maintaining high customer satisfaction.

Key Responsibilities:

• Lead, manage, and motivate a team of inside sales executives/tele-callers
• Drive Personal Loan sales through outbound and inbound calling
• Monitor daily calling activity, conversions, and team performance
• Ensure achievement of monthly sales and disbursement targets
• Train, coach, and mentor team members to improve productivity and quality
• Handle escalations and support the team in closing cases
• Track and improve key metrics such as conversion ratio, TAT, and lead quality
• Coordinate with internal teams (credit & operations) for smooth processing
• Prepare daily/weekly/monthly sales reports and MIS
• Ensure adherence to company policies and compliance guidelines

Key Requirements:

• 3–6 years of experience in Personal Loan / BFSI sales (inside sales preferred)
• Minimum 1–2 years of team handling experience
• Strong knowledge of loan products, eligibility criteria, and sales processes
• Excellent communication and convincing skills
• Strong leadership and team management abilities
• Target-oriented mindset with a focus on performance
• Proficiency in CRM tools and MS Excel

Preferred Skills:

• Experience in tele-sales environment
• Ability to handle pressure and meet deadlines
• Good analytical and problem-solving skills

Key Performance Indicators (KPIs):

• Team sales target achievement
• Conversion ratio
• Productivity per agent (calls & closures)
• Customer satisfaction
• Team performance & engagement