Receptionist / Front Office Executive

Receptionist – Job DescriptionPosition SummaryThe Receptionist is the first point of contact for all members and visitors at Delta Fitness Gym. The role requires excellent communication skills, a professional appearance, and the ability to provide outstanding customer service while managing front desk operations efficiently.

• Key ResponsibilitiesFront Desk ManagementWelcome members and visitors with a friendly and professional attitude.
• Handle member check-ins and visitor registrations.
• Answer phone calls, WhatsApp inquiries, emails, and social media messages professionally.
• Provide accurate information regarding memberships, facilities, classes, and gym policies.
• Membership Sales & SupportExplain membership plans, offers, and promotions to prospective clients.
• Assist with membership registration, renewals, upgrades, and cancellations.
• Follow up with leads and inactive members to encourage enrollment or renewal.
• Maintain accurate member records in the gym management system.
• Administrative DutiesMaintain daily attendance records of members.
• Handle billing, invoices, receipts, and payment collection.
• Prepare daily cash collection and payment reports.
• Keep reception documents, forms, and files organized.
• Schedule appointments for personal training, fitness assessments, and classes.
• Customer ServiceResolve member queries and complaints professionally.
• Ensure every member receives prompt and courteous service.
• Coordinate with trainers and management to address member concerns.
• Promote a positive and welcoming gym environment.
• Facility ResponsibilitiesEnsure the reception area remains clean, organized, and presentable.
• Monitor visitor access and maintain security procedures.
• Inform management about maintenance or cleanliness issues.
• Marketing SupportAssist in promoting gym events, fitness challenges, and special offers.
• Encourage members to leave Google reviews and referrals.
• Capture member inquiries and maintain a follow-up database.
• Required QualificationsMinimum 12th Pass (Graduate preferred).
• Previous experience in reception, customer service, sales, or hospitality is preferred.
• Basic computer knowledge (MS Office, email, billing software).
• Good communication skills in Hindi and English.
• Professional grooming and pleasant personality.
• Skills RequiredExcellent communication and interpersonal skills.
• Customer-focused attitude.
• Sales and persuasion skills.
• Basic computer proficiency.
• Strong organizational and multitasking abilities.
• Problem-solving skills.
• Positive attitude and teamwork.
• Working HoursAs per gym shift schedule.
• Weekends and holidays may be required based on business needs.

Performance ExpectationsThe Receptionist will be evaluated based on:

• Customer satisfaction.
• Membership sales and renewals.
• Attendance and punctuality.
• Accuracy of records and billing.
• Professional behavior and communication.
• Front desk cleanliness and organization.
• Salary & BenefitsSalary: As per company policy.
• Performance incentives on membership sales (if applicable).
• Paid leave as per company policy.
• Employee gym membership.
• Training and career growth opportunities.

Reporting ToGym Manager / Operations Manager

Code of ConductThe Receptionist is expected to:

• Maintain confidentiality of member information.
• Be punctual and maintain professional discipline.
• Wear the prescribed uniform and ID card.
• Treat all members and colleagues with respect.
• Follow all Delta Fitness Gym policies and procedures.