Team Leader

Job Summary

We are looking for a highly motivated Team Leader – Tele Sales to manage and drive a team of education counselors/telecallers. The candidate will be responsible for achieving admission targets, improving conversion rates, mentoring team members, and ensuring excellent student counseling experiences.

Key Responsibilities

Team ManagementLead, motivate, and manage a team of Tele Sales Executives/Education Counselors.

• Conduct daily team huddles and performance reviews.
• Monitor calls and provide regular coaching and feedback.
• Train new team members on products, counseling, and sales techniques.
• Sales & AdmissionsDrive admissions and revenue targets for online, distance, and regular programs.
• Ensure timely follow-up of leads generated through digital marketing campaigns.
• Monitor lead allocation and conversion performance.
• Handle escalations and assist counselors in closing high-value admissions.
• Develop strategies to improve lead-to-admission conversion rates.
• Performance MonitoringTrack daily, weekly, and monthly KPIs.
• Prepare sales reports and performance dashboards.
• Analyze team performance and implement corrective action plans.
• Ensure CRM updates and lead management compliance.
• Student Relationship ManagementMaintain high levels of student satisfaction.
• Resolve student queries and concerns effectively.
• Ensure accurate information regarding courses, universities, fees, scholarships, and EMI options.
• Required SkillsStrong leadership and team management abilities.
• Excellent communication and counseling skills.
• Target-oriented and result-driven approach.
• Good knowledge of CRM systems and MS Excel.
• Strong negotiation and objection-handling skills.
• Ability to work in a fast-paced EdTech environment.