Technical Support Executive
ProLegionFixed
₹20,000 - ₹21,000
Earning Potential
₹21,000
Fixed
₹20,000 - ₹21,000
Earning Potential
₹21,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
53 applicants
Job Description
Job Title: Technical Support Executive
Location: Delhi / NCR (Preferred)
Experience Required:6 months –2 Years
Employment Type: Full-Time
ATS Link - https://prolegion.com/jobs/5f955e6f-e1e8-40c8-9492-2287130ad07d?utm_source=apna
Job Overview
We are a fast-growing organization specializing in IoT-based solutions for securing goods in transit. The company focuses on delivering innovative and technology-driven solutions across industries such as logistics, FMCG, and government sectors. With a strong emphasis on innovation, AI-driven platforms, and a performance-driven work culture, this role offers hands-on learning and growth opportunities.
Key Responsibilities
Handle inbound and outbound calls via IVR in a timely and professional manner
Communicate with customers through calls, email, and WhatsApp
Identify customer needs, address complaints, and provide appropriate solutions
Escalate unresolved issues to relevant teams or management
Conduct follow-ups to ensure customer issues are resolved
Maintain accurate customer records in CRM systems
Prepare call logs and generate reports for management
Qualifications
Engineering degree in a relevant field
Required Skills
Excellent verbal, written, and phone communication skills
Basic computer proficiency and knowledge of reporting tools
Strong documentation and reporting skills
Understanding of electronics and technical troubleshooting
Additional Requirements
Willingness to work in flexible shifts, including night shifts
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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