Technical Support Manager

We’re Hiring: Technical Support Manager – Service & Operations (Digital Signage, Active LED & Video Conferencing Solutions)

Company: Rivotta India Private Limited - Delhi Location (Vasant Vihar)

Location: Vasant Vihar, New Delhi (PAN India Responsibility)

Open Positions: 4

Experience: 5 + Years

Industry: Digital Signage / Audio Visual / Active LED / Collaboration Solutions

Role OverviewRivotta India is looking for highly capable, execution-driven Service Leaders for the role of General Manager – Service & Operations, with strong expertise in Digital Signage, Active LED (Indoor & Outdoor), and End-to-End Video Conferencing Solutions.

This is a leadership role with hands-on accountability, responsible for managing PAN India service operations, including installation, commissioning, troubleshooting, CMS management, VC deployments, and AMC revenue generation.

The ideal candidate must have deep experience in large-scale AV deployments, signage networks, and enterprise-grade collaboration environments.

• Primary Responsibilities1. PAN India Service Operations LeadershipLead and manage complete service operations across India
• Oversee installation, commissioning, and support for:
• Digital Signage Networks
• Commercial Display Panels & Video Walls
• Active LED Video Walls (Indoor & Outdoor)
• Video Conferencing & Collaboration Systems
• Ensure high uptime, SLA adherence, and customer satisfaction
• 2. Digital Signage & CMS ManagementManage and optimize:
• CMS platforms
• Media players
• Content scheduling & remote monitoring
• Handle multi-location signage deployments
• Ensure seamless content delivery and system performance
• 3. Active LED (Indoor & Outdoor) – Execution ExcellenceLead complete lifecycle of LED projects:
• Installation, calibration, servicing
• Expertise in:
• Front & rear service LED
• IP65 outdoor LED systems
• Pixel pitch, resolution, and cabinet configuration
• Ensure high-quality execution for large-format displays
• 4. Video Conferencing & Collaboration Solutions (Critical Requirement)End-to-end expertise in design, setup, and support of VC environments, including:
• Huddle Rooms
• Conference Rooms
• Boardrooms
• Seminar Halls
• Auditoriums
• Briefing Rooms
• Hands-on experience with leading platforms and OEM ecosystems:
• Cisco Webex
• Cisco Systems VC solutions
• Poly (Polycom) systems
• Microsoft Teams Rooms (MTR)
• MTS / integrated VC solutions
• Strong knowledge of:
• PTZ cameras, microphones, DSPs, codecs
• AV switching & control systems
• Acoustic design basics and room optimization
• 5. Installation, Demo & CommissioningLead and supervise:
• AV system installations
• VC setups
• LED & signage deployments
• Deliver high-quality demos and ensure professional client handover
• 6. AMC & Service Revenue GrowthDrive conversion of clients into:
• AMC / CAMC contracts
• Managed signage & VC services
• Build recurring revenue streams across:
• LED
• Signage
• VC infrastructure
• 7. Complaint Management & Technical ResolutionEnsure quick resolution of issues related to:
• LED walls
• Signage systems
• VC systems
• Diagnose problems:
• On-site
• Telephonically / remotely
• Maintain strict SLA compliance and uptime
• 8. Team Leadership & DevelopmentManage and mentor:
• AV Engineers
• LED Specialists
• VC Engineers
• Field Service Teams
• Monitor performance, reporting, and discipline
• Build a multi-skilled, high-performance team
• 9. OEM & Technology Partner ManagementManage relationships with:
• LED OEMs
• Display panel manufacturers
• VC solution providers
• CMS vendors
• Handle escalations, certifications, and training
• 10. Inventory & Spare ManagementEnsure availability of:
• LED modules, power supplies, receiving cards
• VC equipment spares
• Display panel components
• Maintain optimal inventory levels
• 11. Integration & System StabilityEnsure seamless integration of:
• AV + VC + Network infrastructure
• Signage + CMS + remote systems
• Maintain reliable and scalable deployments
• 12. MIS, Reporting & Process ControlTrack:
• Complaint lifecycle
• Installations & commissioning
• AMC renewals
• Ensure structured reporting and SOP adherence
• 13. Sales Coordination & Business GrowthWork closely with sales team for:
• Pre-sales technical discussions
• VC & signage solution design
• Client demos and presentations
• Identify opportunities in:
• Enterprise VC deployments
• Large signage & LED projects
• Mandatory RequirementsMinimum 10+ years of experience in:
• Digital Signage / AV / LED / VC Industry
• Strong hands-on expertise in:
• Active LED (Indoor & Outdoor)
• Digital Signage & CMS platforms
• Video Conferencing solutions (end-to-end)
• Proven experience in:
• Managing service teams
• Handling PAN India operations
• Strong knowledge of:
• AV hardware & VC ecosystems
• Networking fundamentals
• Experience in:
• AMC / service revenue generation
• Key SkillsStrong leadership with hands-on approach
• Excellent troubleshooting & analytical ability
• Client-facing and communication skills
• Ownership & accountability
• Techno-commercial understanding
• Multi-domain expertise (LED + Signage + VC + AV)
• Preferred ProfileCurrently working as:
• Service Manager / Regional Service Manager / AV Operations Head
• Experience with:
• AV integrators / LED companies / VC solution providers
• Certifications (preferred):
• AVIXA CTS
• OEM VC certifications
• CompensationSalary: Best in Industry
• Incentives:
• AMC growth
• Service performance
• Project execution
• Working DetailsLocation: Vasant Vihar, New Delhi
• Working Days: 6 Days
• Timing: 9:30 AM – 6:00 PM

Apply📩 hr@rivottaindia.com

📱 9871004399