Academic Coordinator

*About Company*

Ziyyara Edutech Pvt. Ltd. is an online tuition platform that connects students with expert teachers for personalized one-on-one learning. Our goal is to deliver high-quality education and ensure a seamless learning experience for students across the globe.

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### *Job Description*

We are looking for a proactive and student-focused *Academic Coordinator / Student Success Executive* to manage post-enrolment student experience. This role involves handling student queries, ensuring smooth class operations, tracking academic progress, and maintaining high levels of student satisfaction and retention.

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### *Key Responsibilities*

•⁠ ⁠Proactively handle and resolve queries, concerns, and issues raised by existing students, parents, and teachers, ensuring timely resolution and a positive experience

•⁠ ⁠Manage student renewals, class extensions, and continuity of classes (coordination-focused)

•⁠ ⁠Build strong relationships with students and parents to ensure high retention and satisfaction

•⁠ ⁠Monitor and track student academic progress and performance

•⁠ ⁠Counsel students and parents on learning progress and improvement areas

•⁠ ⁠Follow up regularly to reduce drop-offs and ensure class continuity

•⁠ ⁠Coordinate with academic and operations teams for smooth scheduling and issue resolution

•⁠ ⁠Maintain accurate records and updates in CRM / LMS systems

•⁠ ⁠Work towards achieving retention and student satisfaction targets

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### *Eligibility & Requirements*

•⁠ ⁠Minimum qualification: 12th pass or above

•⁠ ⁠Freshers with excellent communication and interpersonal skills can apply

•⁠ ⁠Strong problem-solving and relationship management abilities

•⁠ ⁠Ability to handle concerns with patience and professionalism

•⁠ ⁠Comfortable with follow-ups, coordination, and data tracking

•⁠ ⁠Basic computer knowledge (CRM/LMS experience is a plus)

•⁠ ⁠Student-first, service-oriented mindset

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### *Job Highlights*

•⁠ ⁠No sales or cold calling involved

•⁠ ⁠Focus on student experience, retention, and satisfaction

•⁠ ⁠Opportunity to work closely with academic teams

•⁠ ⁠Growth opportunity in operations and student success domain