Assistant Manager - Soft Services (Facilities Management)

Assistant Manager, Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Assistant Facilities Manager (AFM) for Soft Services holds comprehensive responsibility for the soft services operations of their assigned facility. This expansive role involves directing the planning and delivery of all facility-related and administrative support services, requiring the manager to take full "ownership" of the site to ensure daily monitoring and delivery align strictly with established Service Level Agreements (SLAs) and Statements of Work (SOWs). Operationally, the AFM manages overall housekeeping operations, routinely reviews these operations to implement necessary changes, and takes full facility rounds to identify, note, and close out snagging and de-snagging observations. Beyond general cleanliness and upkeep, day-to-day site management encompasses setting up daily events, managing meeting and training rooms, and overseeing the strict deployment, usage, and maintenance of housekeeping tools, machinery, and equipment.

A significant portion of the role centers on meticulous vendor management and asset protection. The AFM provides heavy oversight by tracking and monitoring vendor activities—including execution, purchase orders (POs), invoices, and final quantities—while ensuring all records are maintained and submitted with proper supporting documentation. They are also tasked with coordinating with Original Equipment Manufacturers (OEMs) for service obligations, managing system breakdowns, conducting formal monthly meetings with sub-contractors, and monitoring Annual Maintenance Contract (AMC) operations for plant services, pest control, and garbage outward management. To keep the facility running efficiently, the manager maintains strict stores and inventory management for housekeeping consumables, toiletries, and pantry items, while driving value-added services by identifying potential cost-savings opportunities during the review and approval of operating and capital budgets.

Administratively, the position demands a strong focus on compliance, risk management, and comprehensive reporting. The AFM must perform periodic inspections of the facility and equipment to determine if janitorial and pantry services are adequate, evaluate whether repair work is needed, and review safety and security equipment for adequacy. They are responsible for identifying risks or potential hazards, monitoring facility wear and tear, maintaining compliance with departmental security and audit procedures, and implementing Integrated Management Systems (IMS) processes. Furthermore, the role requires the individual to consolidate and review daily activity reports from team members, prepare daily, weekly, and monthly reports in the prescribed formats, and efficiently handle, report, and resolve any emergency scenarios at the site.

The role demands excellent leadership, communication, and human resources oversight. The AFM is responsible for managing manpower, tracking attendance and rosters, maintaining good knowledge of labor compliance, and overseeing the training, development, and staffing recommendations for employees under their purview. To execute these diverse duties effectively, the candidate must possess excellent communication skills in speaking, writing, and reading, be highly proficient in email and report writing, and hold a firm command over the Environment, Health, and Safety (EHS) code and conduct. As a dynamic and flexible operational position, the AFM is expected to take on any other tasks as may be assigned from time to time; a qualification for this comprehensive role typically requires a Graduate degree in Hospitality Management alongside 8+ years of relevant experience.

Location:

On-site –Noida, UP

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.