Product Manager - Post-Sales and Customer Experience

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology

Be a part of one of Paytm's fastest growing businesses - Travel. Travel was launched in 2016 and in less than 12 months we became India's 2nd largest online travel booking platform for Flights, Trains, Hotels and Bus tickets. Paytm's Travel business is entirely based out of Bangalore. We are like a 300-member startup within Paytm working in a fast paced environment. Our team comprises Product & Design, Engineering, Business and Customer Experience functions. Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travelers who choose us as their preferred travel partner.

We are looking for a Product Manager to take ownership of the Post-Sales & Customer Experience lifecycle for all Paytm Travel products. This critical role focuses on transforming the post-sales setup by efficiently addressing user issues, significantly boosting customer satisfaction, and ultimately driving customer retention. You will implement a Collective Problem-Solving approach, which involves both optimizing established self-service funnels and strategically deploying AI to resolve complex use cases with minimal friction.

● AI-Driven Hybrid Strategy: Define and own the end-to-end product lifecycle, creating a seamless blend oftraditional funnel building and optimization with cutting-edge AI to ensure the timely and effectiveresolution of customer problems.

● Execution & Scaling: Collaborate closely with the engineering team to scope, prioritize, and deploy AIsolutions across all relevant product touchpoints

● User-Centric Insight: Develop a deep understanding of user behavior to pinpoint friction points. Translatethese insights into precise requirements and user stories for both interface design and the underlying AIlogic.

● Cross-Functional Leadership: Act as a key leader, collaborating with business, operations, and designteams to identify, define, and successfully drive important user outcomes.

● Product Management Experience: 5+ years in Product Management, ideally within a high-transaction B2Cenvironment (Travel or Fintech preferred).

● AI Specialization: Hands-on experience with AI and Agentic workflows preferred

● Analytical Rigor: Demonstrated proficiency in leveraging quantitative data to inform and drive productdecisions.

● Operational Excellence: Strong ability to effectively prioritize and manage multiple initiatives within afast-paced, high-growth environment.

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story