HR Operations Program Manager

HR Operations Program Manager

 

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

 

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

 

Purpose

This role ensures on-time, accurate and compliant employee and “HR-related” data and efficiently addresses requests from internal and external stakeholders using this data while driving process efficiency, automation, and employee experience across HR services. 

Key Missions

• Maintains employment records (statutory, employee personal and job history, performance, compensation, skills, retirement, and insurance documentation, leave accrual records and details of illness, absences, transfers, and salary progression, etc.) and ensures data accuracy of all data in core HR System including responsibility for data integrity and data privacy compliance. 
• Leads the operational implementation of all Employee Lifecycle events including onboarding, internal mobility, and offboarding, with a strong focus on improving employee experience. 
• Ensures records and processes comply with company and country legal regulations and proactively monitors upcoming legislative changes impacting HR processes. 
• Addresses payroll and employment-related issues (hiring and termination processes and labor law issues, contract renewals and dismissals, trainee programs, expatriates, control/process of retirement, etc.) and partners with payroll to ensure seamless monthly payroll processing. 
• Identifies opportunities to drive continuous improvement in processes and procedures.
• Works closely with benefits providers/vendors, Insurance companies, and TPA (Third party Administrator) for smooth settlement of insurance claims (term / medical) and monitors service-level agreements (SLAs) for vendor performance. 
• Provides reporting and analysis to management (employee headcount demographics, skills inventory, absenteeism, performance, overtime, attrition, employee turnover) and develops dashboards and trend analyses to support strategic workforce planning. 
• Provides reporting required by external agencies (e.g., government agencies, insurance companies, unions, etc.), Compensation & Rewards program administration (e.g., compensation administration, employee benefits administration, etc.) ensuring compliance and accuracy of submissions. 
• Identifies and manages HR vendors aligned to the applicable procurement policy requirements including contract renewals, cost optimization, and vendor risk assessments.
• Participates in internal/external HR audits and takes ownership of remediation plans where required. 
• Maintains the Employee Handbook, policies, and processes on the intranet and locally ensuring consistent updates and alignment with global policies.
• Provides on-time inputs to the finance team and vendors for various payouts including variable pay, reimbursements, and special incentive programs.
• Collaborates with the Compensation & benefits team, HRBPs, and finance team as well as Talent Acquisition, Learning & Development, and IT teams to ensure seamless employee service delivery. 
• Oversees daily workflow of the HR operations department
• Provides guidance and train staff regularly
• Manages the country-wide HR operations
• Manages and clears HR Audits
• Manages Employee lifecycle
• Troubleshoots issues on time

Profile & Other Information

 

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

 

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

 

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

 

Visit our website to know more about the leader in Identity Technologies

www.idemia.com

Experience Level

Mid Level