Operation Manager

Only for Female Candidate

Position Title - Field Operations Administrator

Department - Operations & Facility Management

Location- Multiple Residential Sites / Field-Based

Reporting site : Logix Technova Sector 132 Noida

Key Responsibilities

• Site Operations Management :
• Conduct regular visits to assigned residential sites to monitor operational performance.
• Ensure smooth functioning of housekeeping, security, maintenance, landscaping, and other facility services.
• Identify operational gaps and implement corrective actions.
• Monitor compliance with company SOPs and site-specific requirements.
• Ensure all sites maintain cleanliness, safety, and service quality standards.
• Issue Resolution & Resident Support :
• Attend and resolve resident complaints and operational issues promptly.
• Investigate site-related problems and coordinate with relevant teams for resolution.
• Act as the primary point of contact between residents, site staff, and management.
• Escalate critical issues to senior management when required.
• Maintain records of complaints, actions taken, and closure status.
• Staff & Vendor Coordination :
• Supervise deployment and performance of security, housekeeping, and technical staff.
• Coordinate with external vendors and contractors for maintenance and repair works.
• Verify attendance, manpower availability, and staff discipline at sites.
• Ensure vendors deliver services as per agreed standards and timelines.
• Administrative Responsibilities :
• Prepare daily, weekly, and monthly operational reports.
• Maintain site records, documentation, and compliance registers.
• Track pending issues and ensure timely closure.
• Assist in budget monitoring and control of operational expenses.
• Maintain inventory records for consumables and operational materials.
• Facility Maintenance Oversight :
• Monitor preventive and corrective maintenance activities.
• Ensure proper functioning of electrical, plumbing, DG, STP, WTP, firefighting, and other facility systems.
• Coordinate emergency repairs and breakdown management.
• Conduct routine inspections and submit observations to management.
• Compliance & Safety :
• Ensure adherence to health, safety, and statutory compliance requirements.
• Conduct safety inspections and identify risk areas.
• Support implementation of emergency response procedures.
• Ensure proper documentation related to audits and compliance checks.
• Performance Monitoring :
• Conduct periodic site audits and quality assessments.
• Track service-level performance and improvement initiatives.
• Develop action plans to enhance operational efficiency and resident satisfaction.
• Support new site mobilization and transition activities when required.

Key Skills & Competencies

• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple sites simultaneously.
• Strong administrative and reporting skills.
• Team management and coordination capabilities.
• Vendor management experience.
• Time management and organizational skills.
• Knowledge of residential facility management operations.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Qualifications

• Bachelor's Degree in Business Administration, Facility Management, Operations Management, or related field.
• Diploma/Certification in Facility Management will be an added advantage.
• Experience2–5 years of experience in facility management, property management, residential operations, or site administration.
• Experience handling residential societies, apartment complexes, or gated communities preferred.