Operation Manager
Ascent BPO Services Pvt. Ltd.Fixed
₹32,000 - ₹45,000
Earning Potential
₹45,000
Fixed
₹32,000 - ₹45,000
Earning Potential
₹45,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
3 applicants
Benefits include: PF, Mobile Allowance, Laptop, Health Insurance
Job Description
- Manage and oversee multiple BPO processes, including Sales and Customer Support (Inbound & Outbound).
- Lead Team Leaders, Supervisors, and Executives to achieve operational and business targets.
- Monitor daily productivity, attendance, performance metrics, and service levels.
- Develop and implement strategies to improve operational efficiency and team performance.
- Ensure adherence to company policies, quality standards, and client requirements.
- Analyze performance reports and identify areas for improvement.
- Conduct regular team reviews, coaching sessions, and performance evaluations.
- Collaborate with HR for recruitment, training, and workforce planning.
- Handle escalations and ensure timely resolution of customer and operational issues.
- Monitor key performance indicators (KPIs) such as Conversion Rate, Revenue, AHT, CSAT, Quality Scores, and Productivity.
- Prepare and present operational reports to senior management.
- Drive employee engagement and maintain a positive work environment.
Ensure achievement of monthly, quarterly, and annual business goals.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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