Quality Assurance Auditor

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer – Quality Assurance Auditor
Quality Assurance
●    Support the successful and timely execution of the Quality Assurance (QA) program
●    Complete day-to-day QA activities including audit execution, sampling adherence, calibration participation
●    Serve as a Subject Matter Expert (SME) across supported agent roles and servicing disciplines. Maintain strong knowledge of role-specific processes, tools, policies, compliance requirements, and customer experience standards to ensure accurate and consistent scoring
●    Execute audits of calls, emails, and chats, delivering clear, actionable feedback that supports performance improvement and customer outcome enhancement
●    Follow established sampling plans and audit cadences to ensure coverage targets are met and quality signals are surfaced consistently
Requirements
●    Strong experience supporting multiple agent roles and levels, with the ability to quickly absorb and manage large amounts of information.
●    Ability to confidently serve as a SME and navigate resources across different functions.
●    Strong knowledge of QA fundamentals including scorecards, calibration processes, and consistent scoring methodologies
●    Strong communication, critical thinking, and problem-solving skills.
●    Experience with regulatory standards such as Reg Z & Reg E.
●    Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Meet, Forms, Calendar) for collaboration, documentation, reporting, and training delivery.
●    Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Qualifications We Seek in You
Minimum Qualifications
●    Graduate degree required.
●    Flexibility with working hours and shifts as needed.
●    Strong ownership and accountability for quality outcomes.
●    Proficient in Google Workspace and Microsoft Office.
Preferred Qualifications
●    High energy, drive, enthusiasm, and initiative.
●    Ability to collaborate with diverse stakeholders to deliver results.
●    Experience supporting complex programs or multiple workstreams simultaneously.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training