Team Leader - Inbound Contact Centre
Kotak Mahindra Bank LimitedNoida
Not disclosed
Job Description
Sky Service Potential - Team Leader -Sky Channel-Contact Centre Inbound
- Lead and manage a team in an inbound contact centre environment. - Responsible for overseeing daily operations and ensuring service quality. - Coordinate with the Sky Channel team to meet service targets. - Facilitate communication between team members and higher management. - Monitor team performance and provide guidance for improvement. - Handle escalations and maintain customer satisfaction. - Ensure adherence to company policies and procedures. - Support training and development initiatives for team members.Job role
Work locationNoida, 5031-Noida-Plot no. 7-Sector 125-UPD, 5th Floor, Plot#7 , Sector-125 , Noida, Uttar Pradesh, India
DepartmentCustomer Support
Role / CategoryCustomer Support - Non Voice
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
About company
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited
Similar jobs you can apply for
Accounts / FinanceSales Development Representative
High Five Global NetworksSector 2, Noida
₹20,000 - ₹30,000

Sales Executive
Property BasketsSector 132, Noida
₹20,000 - ₹33,000*
Telesales Executive
Sookshm Information Services Private LimitedSector 62, Noida
₹16,000 - ₹30,000*
Business Development Manager
Kundkund Healthcare Private LimitedSector 63, Noida
₹10,000 - ₹40,000

Real Estate Sales Executive
Harishyam Infra Private LimitedSector 140, Noida
₹10,000 - ₹21,000*
Sales Team Leader
M/s GSC Infra SolutionsSector 63, Noida
₹60,000 - ₹1,00,000*