Assistant Store Manager

Assistant Store Manager – Retail

Experience: 4–6 years

We are looking for an Assistant Store Manager from a retail, wellness, or customer-facing background to support daily store operations and deliver a high-quality customer experience.

About Us

Traya is an Indian direct-to-consumer hair care platform that provides a holistic treatment for individuals experiencing hair loss. Through personalized consultations, we identify the root cause of hair fall using a combination of Ayurveda, Allopathy, and Nutrition. Our unique diagnostic platform, combined with medically trained hair coaches and proprietary tech, ensures customers receive customized solutions delivered right to their doorstep — and the ongoing guidance they need to stay on track. Founded by Saloni Anand (techie-turned-marketeer) and Altaf Saiyed (Stanford GSB alumnus), Traya’s mission is to de-stigmatize hair loss, address its emotional and psychological impact, and make effective treatment accessible to all.

Key Responsibilities

• Customer ExperienceEnsure every customer is welcomed and guided through their visit in a warm and professional manner
• Understand customer concerns and support them through consultations and treatment journey
• Assist in explaining treatment plans, product usage, and recommendations
• Drive customer satisfaction, retention, and repeat visits
• Handle customer queries, concerns, and escalations effectively
• Ensure consistent follow-ups and engagement for a seamless experience
• Store Operations & Team Management (Additional ASM Responsibilities)Ensure smooth day-to-day store/clinic operations
• Manage store opening/closing, hygiene, and overall upkeep
• Supervise and guide the team (Hair Coaches and support staff)
• Manage appointments, walk-ins, and escalations efficiently
• Coordinate with doctors, backend teams, and cross-functional stakeholders
• Maintain shift rosters and ensure team productivity
• Sales & Business OwnershipDrive store performance and support achievement of revenue targets
• Guide the team on product understanding, usage, and upselling
• Ensure strong focus on conversions, repeat business, and customer retention
• Reporting & Inventory ManagementTrack daily footfall, conversions, and maintain MIS reports
• Ensure accurate inventory management and timely replenishment
• Maintain data accuracy and reporting discipline
• What We’re Looking ForGraduates (Mandatory)
• 4–6 years in retail / store / customer-facing roles
• Minimum 2+ years of team handling experience
• Strong communication and people management skills
• Basic knowledge of Excel / Google Sheets
• Comfortable with CRM/tools and daily reporting
• High ownership, accountability, and proactive mindset
• Why Join UsFast-growing wellness brand
• Opportunity to lead store operations and customer experience
• Structured learning and growth opportunities
• High ownership role with business exposure