Front Desk Receptionist

Position Overview

We are looking for a smart, well-groomed, organized, and patient-friendly Front Desk Executive to manage the reception and ensure a premium patient experience at our dental clinic. The ideal candidate should possess excellent communication skills, professional etiquette, and the ability to coordinate appointments, patient communication, billing, and clinic flow efficiently.

Key Responsibilities

Patient Experience & Reception

Welcome and attend patients professionally with warmth and confidence

Maintain a premium and positive first impression of the clinic

Guide patients through registration, consultation, and treatment processes

Handle patient queries politely and confidently

Appointment & Schedule Management

Manage doctor appointments and treatment schedules efficiently

Confirm appointments through calls, WhatsApp, and reminders

Reduce no-shows through proper follow-up systems

Coordinate treatment sequencing with doctors and assistants

Communication & Conversion Support

Explain basic treatment processes and payment protocols confidently

Follow up with pending treatment patients and missed consultations

Coordinate with Treatment Coordinator (TCO) for high-value cases

Maintain strong patient relationship management

Billing & Administrative Work

Generate bills, receipts, and maintain payment records

Handle cash, UPI, card, and online payments responsibly

Maintain patient files, consent forms, and records systematically

Manage daily front desk reports and collections

Digital & Clinic Operations

Handle clinic WhatsApp, calls, and social media inquiries

Coordinate Google review requests from satisfied patients

Maintain reception cleanliness and premium ambience

Support clinic marketing campaigns and patient engagement activities

Required Skills & Qualifications

Minimum qualification: Graduate preferred

Previous experience in dental/medical clinic or hospitality preferred

Good communication skills in English, Hindi, and Marathi

Basic computer knowledge (Excel, WhatsApp, Google Sheets, billing software)

Smart personality with professional appearance and etiquette

Strong organizational and multitasking skills

Positive attitude and patient-centric approach

Preferred Qualities

Presentable and confident personality

Calm under pressure

Good sales and communication ability

Ability to handle premium patients professionally

Fast learner and team player

Work Timings

Full Time

Morning Shift: 9:30 AM – 2:30 PM

Evening Shift: 4:30 PM – 9:30 PM

Weekly Off: As per clinic policy

Salary

Based on experience, communication skills, and performance

Incentives may be provided based on patient conversion and clinic targets

Performance Indicators (KPIs)

Appointment conversion rate

Patient satisfaction and feedback

Reduction in missed appointments

Google review generation

Daily billing accuracy

Follow-up efficiency

Dress Code

Formal/premium clinic attire in coordinated clinic colors

Well-groomed appearance with professional etiquette at all times

Why Join Us?

At Dr Rudagi’s Dental Centre of Xcellence⁠�, you will work in a modern, technology-driven, patient-focused environment emphasizing ethical care, premium patient experience, and professional growth.