Customer Service Executive

1.     Service executive

Roles and Responsibilities:         

·        Greeting to the Patients before and After the calls

·        Handling customer queries, provide information about services

·        Should support daily operations of the clinic

·        Attending to the patients queries over the telephone and convert all queries into appointments (FE and references)

·        Schedule Appointments and coordinate with patients in polite way and should not harsh on calls

·        Should provide vital information requested by patients from time to time

·        Reference Collections from Existing Patients 

·        Responsibilities for maintenance of Patients Appointments/Data

·        Follow up with Missed Appointments

·        Cold Calling the Database to maximize capacity utilization

·        Should Coordinate with Doctors / CROs regarding POT

·        Should work individually; prioritize the urgency of multiple of requests.

Skills:

·        Good Communication Skills and English should be Fluent.

·        Able to handle customer escalations.

·        Maintain Dress Etiquette and follow adherence (Boys: Tie and neat black Shoes Proper In-shirt well groom – Girls : Red top and blue pant Uniform )

·        Have Leadership qualities and Coordinate with Team (Team Work)

·        Confidence and Motivation