Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for service desk operations.
- Provide training and support to junior team members to enhance their skills and knowledge.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong understanding of incident management processes and tools.
- Experience with ticketing systems and customer relationship management software.
- Ability to analyze and resolve technical issues efficiently.
- Excellent verbal and written communication skills to interact with clients effectively.

Additional Information:
- The candidate should have minimum 2 years of experience in Service Desk Management.
- This position is based at our Pune office.
- A 15 years full time education is required.