Kpmg India Services Llp

Customer Transformation Consultant

Kpmg India Services Llp
Pune
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Consultant – Customer Transformation -Pune

The professional in this position is expected to execute Customer Advisory projects and must have experience in customer experience management, customer journey design mapping, marketing, sales, ecommerce & service transformationHave strong expertise in conducting end-to-end business transformation projects including, 'as-is' to 'to-be' assessment, future stateConduct in-depth analysis and interpretation of clients' business data, processes, and challenges to identify opportunities for improvement and develop actionable insights.Develop strategic recommendations, business cases, and implementation roadmaps for clients based on industry best practices and cutting-edge methodologies.Collaborate with the internal team, including subject matter experts, business analysts, and technology professionals, to ensure the effective delivery of services.Support clients in the execution of recommended solutions; assist with change management, communications, training, and project management as needed.Should have excellent communication skills and prior experience of interacting independently with global stakeholdersMBA in Finance from Tier 1 / 2 CollegeOverall experience of about 2  – 7 YearsEffective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models - to define current state maps (blueprinting), transformation strategy and executionStrong customer service orientation including demonstrated issue resolution and relationship management skills

Job role

Work location
Work locationPune, Maharashtra, India
Department
DepartmentConsulting
Role / Category
Role / CategoryMarketing Consulting
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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