Customer Support Executive

We are looking for a customer-focused and enthusiastic Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should have good communication skills, patience, and the ability to handle customer concerns professionally.

• Key ResponsibilitiesHandle customer queries through calls, emails, and other communication channels.
• Understand customer concerns and provide accurate and timely solutions.
• Maintain a professional and courteous relationship with customers.
• Follow up with customers to ensure proper resolution of their issues.
• Record and update customer interactions and complaints in the system.
• Coordinate with internal teams to resolve customer issues.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain customer records and prepare basic reports when required.
• Achieve assigned customer service and performance targets.
• Follow company policies, processes, and service standards.
• Required SkillsExcellent verbal and written communication skills.
• Good listening and problem-solving abilities.
• Customer-oriented approach with a positive attitude.
• Basic knowledge of MS Office and computer applications.
• Ability to handle multiple customer queries efficiently.
• Good time-management and follow-up skills.
• Ability to work independently as well as in a team.
• EligibilityGraduate / Undergraduate with relevant experience.
• Freshers can also apply.
• Candidates with experience in Customer Support, Telecalling, BPO, Banking, NBFC, FinTech, or Collection will be preferred.
• Good Hindi and English communication skills; knowledge of the local language will be an advantage.
• Key Performance Indicators (KPIs)Customer satisfaction and service quality.
• Query resolution time.
• Call/interaction handling efficiency.
• Follow-up and closure rate.
• Customer complaint resolution.
• Attendance and adherence to process.

Interested candidates can share their updated CV with the HR/Recruitment Team.