Customer Support Officer - Insurance Domain

Customer Support Officer

Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary:

The Customer Support Officer will play a crucial role in providing exceptional support to our clients in the insurance sector. The ideal candidate will possess strong Insurance Domain Knowledge, enabling them to address customer inquiries effectively and provide solutions that meet their needs. This position requires a proactive approach to customer service, ensuring that all interactions are handled with professionalism and efficiency.

Responsibilities:

• Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
• Assist customers in navigating the claims process, ensuring they understand the necessary steps and documentation required.
• Resolve customer issues and complaints with a focus on customer satisfaction and retention.
• Maintain detailed records of customer interactions and transactions in the company’s CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay updated on industry trends and changes in insurance regulations to provide informed support.
• Conduct follow-up communications with customers to ensure their issues have been resolved satisfactorily.
• Participate in training sessions to enhance product knowledge and customer service skills.

Mandatory Skills:

• Strong Insurance Domain Knowledge, including familiarity with various insurance products and services.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Proficient in using customer relationship management (CRM) software and other relevant tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work collaboratively in a team environment while also being self-motivated.

Preferred Skills:

• Experience in customer support or a related field within the insurance industry.
• Familiarity with regulatory requirements and compliance standards in the insurance sector.
• Ability to handle difficult conversations with empathy and professionalism.
• Knowledge of additional languages is a plus.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Relevant certifications in insurance or customer service are advantageous.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

If you are passionate about providing excellent customer service and have a strong background in the insurance domain, we encourage you to apply for this exciting opportunity.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.