Engagement Manager - Client Implementation and Project Delivery

Engagement Manager - 11286

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 
The Impact of the Engagement Manager to Coupa:   As an Engagement Manager at Coupa, you will implement the Coupa solution at various client sites. Whether the projects are executed directly by the Professional Services team or in collaboration with our network of implementation partners, you will ensure the successful 'go-live' of the customer.   As the ambassador of system expertise and best practices aligned with customer business goals, you will manage reporting, risk analysis, and resource alignment for project delivery, both individually and collaboratively on and off client sites, with potential travel up to 50% of the time.

What You’ll Do

• Establish robust partnerships with customers and colleagues, guiding them towards their goals for a successful and timely implementation.
• Take the lead in all implementation phases, from mobilization to deployment.
• Lead discussions on process optimization and best practices.
• Collaborate closely with Coupa services partners throughout the implementation.
• Should be able to manage Direct Coupa projects in collaboration with our customers.
• Engage customers in strategic business need discussions beyond feature/function basics.
• Provide technical and functional expertise, demonstrate the full Coupa platform, and tailor implementations to meet unique customer business needs.

What You Will Bring to Coupa

• Should have 8+ years of professional experience.
• Highly desirable experience with Procure to Pay processes.
• Proven systems applications consulting experience, either internally or externally.
• Strong client management skills for successful go-live implementations, preferably in procurement, AP, and/or Expense Management.
• Experience with Software as a Service (SaaS) and familiarity with financial accounting, customer management.
• Should have experience on project management, e.g: timelines, budgets, customer escalations management, change management etc.
• Previous senior consulting expertise with applications like Coupa, Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP, coupled with strong communication skills.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Experience Level

Senior Level