Group Manager - Operations and Contract Management

Group Manager - Operations (PMO F&A process) - Job location Pune Viman Nagar

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Role: Group Manager – Contract Management & PMO Contract Management

Oversee the complete contract lifecycle, including:

Preparation of change control notes in alignment with client agreements

Coordination with internal stakeholders such as Legal and Finance to review and validate change control documentation

Partnering with Client Relationship Managers to ensure timely execution of change requests

Maintaining an organized repository of all contractual documents, including MSAs, SOWs, and CCNs

Collaborate with cross-functional teams to track action items from key client meetings and ensure completion within agreed timelines

Support senior leadership in contract-related discussions, commercial negotiations, and decision-making

Program Management Office (PMO)Manage the client billing process (monthly invoicing), including:

Generating invoices based on agreed FTE counts and processed UTP volumes

Addressing client queries related to billing and ensuring timely payment follow-ups

Coordinating with Client Relationship Managers to obtain Purchase Order (PO) details for invoicing

Develop and present monthly revenue forecasts, highlighting any variances to leadership

Prepare headcount projections on a monthly basis and flag deviationsEnsure accurate mapping and classification of resources within the payroll system

Drive and manage governance routines and engagement cadence with the client

Qualifications

Graduation

Experience Level

Mid Level