Lead Business Operations Engineer

Lead BizOps Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead BizOps EngineerLead BizOps Engineer

Global Installments BizOps team is looking for a Lead BizOps Engineer who can lead the team which will focus to solve problems and mitigate impacts and issues to our customers with top priority.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need BizOps Manager with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. We accomplish this transformation by supporting daily operations with a hyper focus on triage and identifying the root cause through understanding of the business impact of our products.
The goal of every BizOps team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.
A BizOps focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of BizOps is to align Product and Customer focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Responsibilities
• A strong advocate of Site Reliability Engineering (SRE), with core focus on Automation (CI/CD), DevOps transformation and toil elimination.
• Ensures operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Share knowledge and mentor junior resources
• Good to have AI know-how and leverage AI for automations.

All About You:
• Bachelor’s degree in information technology, Computer Science or Engineering or equivalent work experience.
• Experience in industry standard CI/CD tools like GIT/Bitbucket, Jenkins, Maven, Artifactory and Chef.
• Background working with Pivotal Cloud Foundry (PCF) / Cloud platforms.
• Good understanding of all phases of a Software Development Life Cycle.
• Good understanding of Splunk/Dynatrace and Monitoring tools.
• Good experience in Oracle and Postgres database, write and build PLSQL and SQL queries.
• Exceptional communication skills required.
• Experience in working across Engineering, TPM, Operations, and Product teams to prioritize needs and to build relationships is a must.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level