Salesforce CRM Business Analyst - Enterprise Applications

Lead Consultant - Enterprise Apps

Area(s) of responsibility

Job Title: Salesforce CRM Business Analyst

Experience: 5–7 Years
Location: Pune

Key Responsibilities

• Work closely with business stakeholders (Sales, Service, Operations, Supply Chain) to understand and document CRM requirements.
• Analyze manufacturing-specific processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service.
• Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
• Support Salesforce implementations across Sales Cloud, Service Cloud,
• Configure Salesforce features such as objects, fields, validation rules, workflows, flows, and reports (as needed).
• Act as a bridge between business users and technical teams (Salesforce Developers, Architects).

• Should have good understanding of Dealer management and Order management related processes.
• Should have good understanding of basic Salesforce Admin knowledge and its capabilities
• Support UAT planning, execution, defect triage, and sign-off.
• Drive data quality, CRM adoption, and process standardization.
• Prepare documentation including BRD, FRD, test scenarios, and training materials.
• Participate in release planning, change management, and post-go-live support.

 

Experience Level

Senior Level