Process Analyst
WNS Global Services Pvt Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Process Excellence Consultant
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Login into: https://www.wns.com/ to know more!
Job Description
- Drive reporting, insights, analytics and continuous improvement across multiple clients and locations.
- Own business / operational metrics for operations shop, be gatekeeper of metrics.
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
- Drive large Process Transformation initiatives leveraging Six Sigma, Lean and vba automation capabilities.
- Drive digital dashboards using tools like PowerBI / Tableau etc., to enhance insights and analytics
- Drive continuous improvement projects to improve process performance and / or generate QNS.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
- Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
- Create and manage performance dashboards which depict business and ops metrics clearly.
- Can conceptualize and implement Statistical Process Control (SPC) principles in the process.
- Open to stretch if needed to meet team and organizational goals.
Qualifications
Graduate, Six sigma Black Belt certified
Experience Level
Executive LevelJob role
Job requirements
About company
Similar jobs you can apply for
Business Operations
Operation Manager
Memora Event Services Private LimitedWork from OfficeFull TimeMin. 3 years
Good (Intermediate / Advanced) EnglishField Supervisor
JEMKON PVT LTD
Field JobFull TimeAny experienceBasic English
Office Boy
Propdocs Solutions Private LimitedWork from OfficeFull TimeAny experienceNo English Required
Team Member
Bestal HRWork from OfficeFull TimeFreshers onlyNo English RequiredTeam Member
Bestal HRWork from OfficeFull TimeFreshers onlyNo English Required
Project Coordinator
AMG Turnkey Projects LLPField JobFull TimeMin. 5 yearsGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!