How much salary can I expect as a Process Excellence Consultant in WNS Global Services Pvt Ltd in Pune?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Process Excellence Consultant in WNS Global Services Pvt Ltd in Pune?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Both Male and Female candidates can apply for this job.

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Process Excellence Consultant

WNS Global Services Pvt Ltd

Process Excellence Consultant

WNS Global Services Pvt Ltd

Pune

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Process Excellence Consultant

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Drive reporting, insights, analytics and continuous improvement across multiple clients and locations.
Own business / operational metrics for operations shop, be gatekeeper of metrics.
Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen].
Drive large Process Transformation initiatives leveraging Six Sigma, Lean and vba automation capabilities.
Drive digital dashboards using tools like PowerBI / Tableau etc., to enhance insights and analytics
Drive continuous improvement projects to improve process performance and / or generate QNS.
Facilitate sharing of best practices from within and outside the organization and implement them.
Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
Create and manage performance dashboards which depict business and ops metrics clearly.
Can conceptualize and implement Statistical Process Control (SPC) principles in the process.
Open to stretch if needed to meet team and organizational goals.