Senior Associate - Accounts Receivable Operations (German Language)

REF100870V- Senior Associate - Operations (German Language) - Accounts Receivable- UK Shift- Pune

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

JOB DESCRIPTION:

• German Language Expert- B2 level Certified
• Years of Experience- 1 to 3 years
• Understands application of the principles in the defined tasks related to order to cash process.
• Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy
• Collectors

1. Voice calling
2. Dispute Management
3. Customers account Reconcilation
4. Dr and Cr clarity
5. Basic accounting knowledge
6. SAP knowledge preferred
7. Customer Orientation
8. Ability to understand client expectations and requirements
9. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
10. Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

• Accountability:
• Has complete clarity about expectations from self, measurable of the same and own role; delivers upon theseCollaboration & Team work
• Understands and works towards the common goals of the organization rather than getting confined to own silo2.. Resolves conflicts at his / her level; escalates if required.
• Displays good collaborative spiritAnalytical Thinking & Problem SolvingSpots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies
• Does not resist change management

Job Location- Pune (Viman Nagar)

Shift: UK shift (1pm to 10pm)

Qualifications

B.Com/BBA or BMS (Finance)/ MBA (Finance)/ Mcom

Experience Level

Mid Level