Retail Sales Executive

Job Summary: 

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 

Key Responsibilities: 

1. Sales & Business Growth 

● Own monthly targets for memberships, renewals, and upsells. 

● Drive walk-in/trial conversions through effective consultations. 

● Manage the entire membership conversion process with clean, consistent, and accurate documentation via 

portal 

2. Centre Operations Management 

● Ensure smooth daily operations using the desired checklist tool 

● Oversee class schedules, trainer punctuality, and session readiness. 

● Conduct daily facility audits to maintain cleanliness, safety, and brand standards. 

● Manage inventory of essentials (first-aid, water) and ensure timely restocking. 

● Address operational gaps related to attendance, bookings, equipment, or facility. 

3. Member Experience & Engagement 

● Build strong rapport with members to create a welcoming, community-driven environment. 

● Resolve escalations and ensure a smooth before/during/after-class experience. 

● Capture and document feedback from members and trainers for continuous improvement. 

● Uphold Cultfit’s service quality and be the primary representative of the centre. 

What Success Looks Like : 

●  Meeting/exceeding sales and conversion targets. 

● A consistently smooth, compliant, and high-performing centre. 

● High member satisfaction, retention, and NPS. 

● Strong centre ambience, audit scores, and operational excellence. 

Qualifications and Skills: 

● Bachelor’s/ Diploma degree  

● 2–5 years of experience in sales, operations, hospitality, retail, or service roles. 

● Strong communication and customer-handling skills. 

● High ownership, problem-solving ability 

● Good to have: Passion for fitness, wellbeing, and community building. 

Why Join Cultfit? 

● Comprehensive health insurance and wellness benefits. 

● Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey. 

● Be part of Cultfit’s mission to #makehealtheasy for millions. 

● Exposure to sales, operations, customer experience, and business performance. 

● High-growth environment with performance-based advancement.