Sales Manager

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Job TitleAssistant Manager – SalesDepartmentSalesReports ToSales  ManagerLocationPuneEmployment TypeFull-Time, Permanent

POSITION SUMMARY

The Assistant Manager – Sales will be responsible for driving revenue growth through effective lead closure, team leadership, and client counseling. The role demands a hands-on sales leader who can achieve individual targets while simultaneously building, mentoring, and managing a high-performing sales team. The incumbent will also be responsible for data audits to ensure CRM hygiene and accurate reporting.

KEY RESPONSIBILITIES

Lead Closure & Revenue Generation

•       Manage the complete sales cycle from lead assignment to closure, ensuring high conversion rates.

•       Conduct structured follow-ups on inquiries and walk-in leads to maximize closures.

•       Identify cross-selling and up-selling opportunities across immigration, visa, and allied service lines.

•       Consistently meet and exceed individual monthly and quarterly sales revenue targets.

•       Negotiate and finalize service agreements with prospective clients.

Team Management & Leadership

•       Lead, mentor, and motivate a team of Sales Counselors / Executives to achieve branch-level targets.

•       Conduct daily/weekly team huddles, pipeline reviews, and performance check-ins.

•       Identify skill gaps and coordinate with HR/Training for upskilling interventions.

•       Drive team accountability on KPIs including lead conversion, revenue per counselor, and attendance.

•       Assist in recruitment, onboarding, and ramp-up of new sales team members.

Data Audits & CRM Hygiene

•       Perform regular audits of CRM data to ensure accuracy of lead status, follow-up notes, and pipeline stages.

•       Monitor and rectify data discrepancies in lead allocation, conversion tracking, and revenue attribution.

•       Generate and present weekly/monthly MIS reports to the Branch Manager with actionable insights.

•       Ensure 100% compliance with CRM update policies across the team.

Self & Team Target Achievement

•       Own and deliver individual sales targets as assigned on a monthly/quarterly basis.

•       Drive the team towards collective branch revenue goals and ensure equitable target distribution.

•       Track daily/weekly progress against targets and implement corrective action plans when required.

•       Participate in incentive planning and performance reward discussions with management.

Client Counseling & Relationship Management

•       Provide expert counseling to prospective clients on immigration pathways, visa categories, and eligibility criteria.

•       Conduct in-depth profile assessments and recommend the most suitable services to clients.

•       Handle escalated client queries and ensure high levels of customer satisfaction and NPS scores.

•       Build long-term client relationships to drive referrals and repeat business.

•       Stay updated on immigration policies, country-specific regulations, and process changes.

QUALIFICATIONS & EXPERIENCE

CriteriaRequirementEducationBachelor’s Degree in any discipline (MBA in Marketing/Sales preferred)Experience4–7 years in B2C sales with minimum 1–2 years in a supervisory/team lead roleIndustry PreferenceImmigration Consultancy, EduTech, Study Abroad, Visa Services, or related service industryLanguageFluency in English (Hindi and regional language proficiency is a plus)

KEY SKILLS & COMPETENCIES

•       Strong consultative selling and lead closure skills

•       Proven ability to manage and motivate a sales team

•       Excellent verbal and written communication skills

•       Strong analytical skills for data audits and MIS reporting

•       Proficiency in CRM tools (Salesforce, Zoho, or similar)

•       Goal-oriented mindset with a track record of target achievement

•       Knowledge of immigration processes, visa categories, and global mobility trends

•       High emotional intelligence and client-handling capabilities

•       Ability to work under pressure in a fast-paced, target-driven environment