Senior Technical Support Engineer

Senior Technical Support Engineer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Qualys, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we’re looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow’s security experts.

Job Summary

We are seeking a Senior Technical Support Engineer eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 3-5 years of experience in technical support, networking, system administration, or IT.

In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products.

Key Responsibilities

• Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
• Troubleshoot customer-reported issues on our SaaS-based platform.
• Ensure clear, friendly, and professional communication with customers throughout the support process.
• Work closely with internal Engineering and QA teams to ensure timely resolution.
• Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
• Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.

Required Qualifications

• 3–5+ years of experience in technical support, IT support, networking, or related fields.
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
• Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
• Working knowledge of either Linux/Unix or Windows operating systems.
• Strong troubleshooting and analytical thinking skills.
• Willingness to work in a 24/7 rotational shift environment.
• Excellent written and verbal communication skills.

Preferred Qualifications / Nice-to-Have Skills

• Exposure to basic scripting (e.g., Bash, Python).
• Familiarity with web services like IIS, Apache, or Nginx.
• Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives).
• Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools.
• Understanding of API concepts and basic regular expressions (Regex).
• Familiarity with support tools such as Salesforce, Jira, or Zendesk.
• Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus).

What You’ll Gain

• Hands-on experience in enterprise security and cloud-based technologies.
• Mentorship from experienced cybersecurity professionals.
• Opportunities for career advancement within a global cybersecurity leader.
• Exposure to real-world use cases in vulnerability management, threat detection, and application security.

Why Work at Qualys

• Be part of an innovative, fast-paced team protecting some of the world’s biggest brands.
• Collaborate with professionals across Engineering, DevOps, QA, and Product groups.
• Grow your career in one of the most in-demand and evolving industries.
• Access learning and certification opportunities to accelerate your growth.

Experience Level

Senior Level