Senior Vice President - Workplace Experience

Senior Vice President, Workplace Experience, Asia Pacific

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Vice President, Workplace Experience, Asia PacificOverview
This role will be responsible for leading the regional team of work experience leads and driving scalable strategic operations focused on the employee workplace experience. Experienced senior leader with extensive experience and insights into the evolving landscape of work, employee experience and technological adaptation to support enhanced workplace experience. This role is responsible for creating a strategy that is at the intersection of technology, social impact, People & Capability, CCO, RES and the future of work. This is a highly cross-disciplinary role that enables bringing new and complex workplace experiences to life.
Role
• Build and execute against an inspiring vision that is well aligned with Mastercard’s overall people strategy, ensuring an effective employee experience across all hubs and scalable workplace locations.
• Develop the framework for an optimal workplace experience at Mastercard in the region, including the behavioral changes necessary to achieve cultural transformation throughout Mastercard’s hubs, centers, and large scaled locations.
• Navigate an elevated level of complexity with cross-functional partners to drive the right level of engagement to ensure smooth, predictable aligned execution in a fast-paced innovative environment.
• Drive collaboration with internal stakeholders to develop the workplace experience roadmap and requirements, determine gaps/needs, identify risks, align priorities, and communicate clearly with cross-functional partners to drive a culture of service excellence, hospitality, and belonging.
• Lead regional efforts to ensure roadmap is anchored on human-centered design principles and industry standards, ensuring the most effective, consistent, and constantly improving experience for our employees, regardless of the support channel.
• For the region this role and their teams Identify social, economic and governance issues and presents key findings & develops action plans impacting the workplace experience to key stakeholders including findings, barriers to success and progress toward delivering outcomes.
• Stay abreast of best practices and developments in diversity, inclusion, and social and governance issues incorporating relevant insights into organizational strategies.
• Acts as internal advisory support for key leadership in the region and influence decisions and understanding the current landscape of the workplace & employee experience. At times this role may serves as regional expert at relevant forums, conferences, and events related to diversity and inclusion, and social and workplace experience forums discussing Workplace Experience & Future of Work agenda.
• Partner with People & Capability Business Partners, Real Estate, Employee Digital Experience, Employee Relations, key local stakeholders, and other cross-functional teams to ensure a comprehensive, business-centric, and legally compliant approach to people processes and operations.
• Lead the way with the senior management team to forge a culture that supports innovation, sustainability and resilience while reflecting our deep value for diversity, equity, inclusion and belonging.
• Create and steward a leadership framework to ensure that MA continually refreshes its capacity to engage people, face challenges with courage, and achieve aspirations.
• Employee Engagement, Experience and Relations:
• Ensure all actions are consistent with MA mission-driven values and desired culture.
• Develop interdisciplinary coordination and implementation of new employee onboarding, employee engagement and retention initiatives, communications, and appreciation and recognition initiatives
All About You
• Experience with general management, HR Business Partnership, Operations Management Consulting, or Business Operations
• Progressive leadership experience (ideally 15+ years) in one or more areas related to large-scale HR Operations, HR Business Partnership, Operations Management Consulting, Business Operations, and related areas
• Excellent analytical, strategic planning, and execution skills, with an eye toward continuous improvement
• Proven track record of creating impact within a large multinational workforce and workplace environment
• Deep knowledge of the workplace experience landscape and how it intersects with the employee experience and service excellence model across the organization.
• Grit and resilience; eagerness to be a part of an exciting growth journey and comfort with all the challenges and ambiguity that accompanies Integrity, a positive attitude, and a growth mindset

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Senior Level