Team Leader
GENIUS HRTECH LTDFixed
₹25,000 - ₹35,000
Average Incentives*
₹2,000
Earning Potential
₹37,000
Fixed
₹25,000 - ₹35,000
Average Incentives
₹2,000
Earning Potential
₹37,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 5 years
Basic EnglishJob highlights
Urgently hiring
13 applicants
Benefits include: Joining Bonus, Annual Bonus, PF, Health Insurance, ESI (ESIC)
Job Description
Key Responsibilities:
- Performance Management: Track agent KPIs (resolution rates, normalization, rollback) daily to identify trends and address non-adherence to guidelines.
- Vendor SLA Management: Oversee agency payouts, agent headcount, and ensure compliance with internal/regulatory guidelines on data security.
- Call Quality Assurance: Conduct regular spot audits and call sampling using a Vendor Management, Collection Telecalling - SBI Card call-listening framework to ensure process adherence.
- Training and Development: Ensure staff receives proper certification and training on credit card products and collection strategies.
- Goal Setting: Set targets for team members and coordinate with internal stakeholders for business continuity. Unstop +3
Required Skills & Qualifications:
- Experience: Previous experience in telecalling, collections, or team management, often requiring 3–8 years in banking/finance.
- Knowledge: Good understanding of Collection Telecalling - SBI Cards processes, CRM systems, and dialer strategies.
- Skills: Strong leadership, analytical abilities for daily performance reporting, and ability to work under high pressure
Job role
Job requirements
About company
Similar jobs you can apply for
Business OperationsSalon Manager
Nisa Salon Skin And Cosmetology Private LimitedWork from OfficeFull Time
Night ShiftAny experienceGood (Intermediate / Advanced) English
Operations Executive
Zeeplework Technologies Private LimitedWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) English
Electrical Project Engineer
Raghavendra Electrical EngineersWork from OfficeFull TimeMin. 2 yearsBasic EnglishOperations Manager
B V Marathe And CoWork from OfficeFull TimeMin. 3 yearsGood (Intermediate / Advanced) EnglishJr Purchase Engineer
Crutz Leela EnterprisesWork from OfficeFull TimeMin. 2 yearsBasic EnglishStores Executive
Crutz Leela EnterprisesWork from OfficeFull TimeMin. 2 yearsBasic EnglishYou can expect a minimum salary of 25,000 INR and can go up to 37,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 1 May 2026. For more details, download apna app and find Full Time jobs in Pune . Through apna, you can find jobs in 64 cities across India. Join NOW!