Technical Analyst

Tech BA - ITAO

Job Title: Tech BA

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Email Business Analyst
Location: Pune, India
Position Overview: The Business Analyst will be responsible for supporting Business-
As-Usual (BAU) operations related to email systems, as well as Information Technology
Application Owner (ITAO) activities.
KEY RESPONSIBILITIES
• Gather, analyse, and document requirements for email BAU processes and ITAOrelated
initiatives.
• Coordinate with IT, business units, and compliance teams to ensure email
systems meet regulatory and operational standards.
• Support ITAO responsibilities including risk assessments, application lifecycle
management, and audit preparations.
• Develop and maintain process documentation, user guides, and training
materials for email-related applications.
• Ensure adherence to data protection policies and information security guidelines
in all email operations.
• Collaborate on automation and optimisation initiatives to streamline BAU and
ITAO processes.
REQUIRED SKILLS AND QUALIFICATIONS
• Strong analytical and communication skills, with experience in business process
mapping.
• Knowledge of email systems, IT governance, and compliance frameworks.
• Ability to manage multiple tasks in a fast-paced environment and prioritise
effectively.
• Experience with documentation, user support, and stakeholder management.
• Proficiency in MS Office, project management tools, and JIRA.
PREFERRED QUALIFICATIONS
• Experience in BAU operations and ITAO roles within large organisations.
• Understanding of Indian and global data protection regulations.
For internal use only
•
Certification in business analysis or IT governance (such as CBAP, ITIL, or similar).
This position offers an opportunity to contribute to the stability and compliance of critical email infrastructure, while developing expertise in IT application ownership and business analysis.

If you're eager to join a dynamic organization that values your contributions and offers abundant growth opportunities, we encourage you to apply. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.