Technology Delivery Subject Matter Expert

Tech Delivery Subject Matter Expert

Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : SAP SuccessFactors Learning
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary
Design, configure, and deliver enterprise SAP SuccessFactors Learning solutions by combining strong learning and talent development domain expertise with AI assisted delivery and integration practices. The role focuses on accelerating implementation, improving learner experience and adoption, and embedding pre built AI and automation capabilities into learning workflows—without building or training AI models.
Core Responsibilities
Enterprise Learning Delivery
Design, configure, and implement SAP SuccessFactors Learning solutions aligned with organizational learning, compliance, and development strategies.
Translate business, HR, and L&D requirements into scalable learning structures, curricula, assignments, and workflows.
Support full lifecycle activities including enhancements, releases, data migration, testing, and production support.
AI Assisted Delivery & Productivity
Use AI copilots and GenAI tools to accelerate requirements analysis, content structuring, configuration validation, documentation, and testing.
Apply AI assisted techniques to improve learning recommendations, completion tracking, and operational insights.
Leverage pre built AI capabilities within SAP and adjacent platforms (e.g., intelligent recommendations, automation, insights) to enhance learning outcomes.
Integration & Enablement
Integrate SAP SuccessFactors Learning with other SuccessFactors modules and enterprise systems using standard integration patterns.
Collaborate with HR, IT, and analytics teams to ensure consistent learner data and reporting foundations.
Understand AI concepts such as recommendations, automation, and intelligent insights at an applied level, without owning model design.
Stakeholder Collaboration
Partner with L&D, HR, compliance, and business stakeholders to align learning solutions with organizational goals.
Communicate complex system and learning concepts clearly to non technical audiences.
Act as a bridge between functional teams and AI native specialists when advanced AI capabilities are required.
Quality, Governance & Adoption
Ensure compliance with enterprise SDLC, data privacy, security, and responsible AI guidelines.
Support change management, training, and adoption to maximize learner and administrator engagement.
Drive continuous improvement using feedback, analytics, and AI enabled accelerators.
Primary Skills (Must Have)
SAP SuccessFactors Learning configuration and delivery expertise.
Strong understanding of learning management, compliance, and development processes.
Experience using AI assisted tools or copilots for delivery, analysis, or documentation.
Ability to align learning solutions with business capability and workforce outcomes.
Secondary / Good to Have Skills
Exposure to other SuccessFactors modules (e.g., Employee Central, People Analytics).
Experience with reporting, learning analytics, or content strategy.
Familiarity with change management and large scale learning rollouts.
Working knowledge of automation or intelligent insights in L&D contexts.
What This Role Does Not Require
No training or fine tuning of AI/ML models.
No ownership of AI architectures or MLOps pipelines.
Focus remains on integration, adoption, and productivity uplift, not AI engineering.
Value Delivered
Faster SAP SuccessFactors Learning implementations through AI assisted delivery.
Improved learner engagement, compliance, and operational efficiency.
Scalable learning transformation without reliance on scarce AI native talent.
Additional Information
A 15 years full time education is required