Indroyd Labs

Technical Support Executive

Indroyd Labs
Bhavdan, Pune
₹15,000 - ₹20,000 monthly

Fixed

₹15,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

15 applicants

15 applicants

Job Description

About Indroyd Labs

Indroyd Labs is India’s leading RFID solution provider for game zones, soft play areas, waterparks, and entertainment centers. With over 450 installations across India and the Middle East, we specialize in RFID-based payment, access control, and venue management systems that deliver seamless, cashless, and engaging guest experiences.

Our ecosystem includes handheld POS systems, RFID readers, ticketing kiosks, LED timer bands, Android and desktop applications, and cloud dashboards.


Role Overview

We are looking for a Technical Support Executive to join our customer success and deployment team. The ideal candidate should have a strong technical foundation, excellent troubleshooting skills, and a customer-first mindset. You’ll work closely with our engineering and operations teams to ensure smooth installation, configuration, and after-sales support of Indroyd products.


Key Responsibilities

  • Provide technical support for Indroyd RFID systems, handheld POS devices, kiosks, and dashboards.
  • Assist in installation, configuration, and testing of hardware and software at client sites (remote).
  • Diagnose and resolve network, connectivity, and device integration issues.
  • Handle customer tickets through support channels and ensure timely resolution.
  • Maintain logs of issues and escalate recurring or critical problems to the R&D team.
  • Conduct remote sessions to train client staff on software and system usage.
  • Collaborate with the development team to reproduce and verify reported issues.
  • Coordinate with logistics and service partners for replacement or repair.
  • Generate periodic service reports, feedback summaries, and improvement insights.


Required Skills

  1. Strong understanding of networking (LAN/Wi-Fi/IP configuration) and Windows/Android troubleshooting.
  • Familiarity with RFID readers, barcode scanners, POS systems, or IoT devices.
  • Familiarity with SQL databases, APIs, or system logs (basic level).
  • Proficiency in remote desktop tools, ticketing systems, and Excel/Sheets.
  • Excellent communication skills (English and Hindi).
  • Ability to handle field deployment and remote troubleshooting.

Job role

Work location
Work locationINDROYDLABS, Dr. Homi Bhabha Rd, Bawdhan Nagar, Sagar Co-Operative Housing Society, Bavdhan, Pune, Maharashtra, India
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameIndroyd Labs
Address
AddressINDROYDLABS, Dr. Homi Bhabha Rd, Bawdhan Nagar, Sagar Co-Operative Housing Society, Bavdhan, Pune, Maharashtra, India
Job posted by Indroyd Labs

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You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Pune at apna.

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