Technical Support Professional

We are looking for an experienced Technical Support Engineer (Part of Global Product Support Team). The responsibility will be to work directly with IBM Verify Governance customers to troubleshoot and resolve complex technical issues  and interface with Product Engineering team.

• Provide technical support to IBM Verify Governance customers.
• Identity, troubleshoot and resolve complex technical issues and resolve.
• Interface with Product Engineering team.
• Ready to work 24*7 on support as well as weekend on rotation basis.
• Document technical issues and work with engineering team to provide defect fixes.

• Hands-on experience with IBM Identity Manager, IBM Directory Integrator, IBM Directory Server, IBM Verify Governance
• Familiarity with identity management concepts, Identity lifecycle, governance, certification campaigns, segregation of duties, reporting and auditing, zero trust architecture
• Demonstrable knowledge in integrating Active directory, SAP, Salesforce and other systems for provisioning , reconciliation, access reviews.
• Familiarity with LDAP, Database(IBM Db2,Oracle, MSSQL, Postgres)
• Knowledge of Java Programming Language along with Application Server like IBM WebSphere, IBM Liberty, Tomcat, JBoss
• Networking, OS(windows, Linux) and Kubernetes (OpenShift),HTTP,HTML,CSS
• Experience in troubleshooting HTTP issues
• Knowledge of SAML,OIDC,SSL/TLS
• Familiarity with an identity management systems like IBM, Oracle, Ping, Okta, SailPoint, Saviynt

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.