Customer Support Officer - Insurance Domain

Tr Customer Support Officer

Job Title: Customer Support Officer Designation: Tr Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary:

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong communication skills, particularly in the insurance domain, and will be responsible for providing exceptional support to our clients. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Responsibilities:

• Provide timely and accurate information to clients regarding insurance products and services.
• Assist clients with inquiries, claims, and policy-related questions through various communication channels.
• Document client interactions and maintain accurate records in the customer relationship management (CRM) system.
• Collaborate with internal teams to resolve client issues and enhance service delivery.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Stay updated on industry trends and changes in insurance regulations to provide informed support.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Mandatory Skills:

• Strong written and spoken communication skills in the insurance domain.
• Ability to convey complex information in a clear and concise manner.
• Proficiency in using customer support software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a team-oriented environment.

Preferred Skills:

• Familiarity with various insurance products and services.
• Experience in a customer support role within the insurance industry.
• Knowledge of customer service best practices and standards.
• Ability to handle difficult conversations with empathy and professionalism.

Qualifications:

• A bachelor’s degree in business, communications, or a related field is preferred.
• Relevant certifications in insurance or customer service are a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Willingness to learn and adapt to new challenges in a fast-paced environment.

If you are passionate about providing excellent customer service and have a strong foundation in insurance communication, we encourage you to apply for this exciting opportunity.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Equal Opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to accomodationrequest@mphasis.com and let us know your contact information and the nature of your request.