Warehouse Operations Manager

Job Description: Warehouse Operations Manager

Role Overview

We are seeking a highly structured and execution-driven Warehouse Operations Manager to lead end-to-end warehouse operations, including inbound, outbound, inventory management, documentation, and dispatch coordination. The role requires strong operational discipline, system proficiency, and the ability to scale processes in a fast-paced and growing organisation.

Key Responsibilities

1. Warehouse Operations & Dispatch

Oversee day-to-day warehouse activities: receiving, QC, putaway, binning, picking, packing, and dispatch.

Ensure all order dispatches (regular or bulk) are executed accurately with full compliance to documentation requirements.

Manage vehicle scheduling, loading plans, and coordination with logistics partners for timely deliveries.

Maintain strict adherence to SLA, order accuracy, and process hygiene.

2. Inventory Management

Ensure high inventory accuracy through cycle counts, audits, and reconciliations.

Drive FIFO/FEFO adherence, stock consolidation, and shrinkage control.

Monitor ageing, non-moving, and slow-moving inventory; initiate actions in coordination with Supply Chain.

Maintain updated stock ledgers and ensure system-stock vs. physical-stock alignment.

3. Coordination & Stakeholder Alignment

Liaise with internal teams on order planning, stock requirements, and shipment priorities.

Work with Procurement on vendor deliveries, inward scheduling, and shortages.

Coordinate with Finance for invoicing, GST requirements, reconciliation, and POD closure.

Align with logistics partners and transporters for consistent delivery performance.

4. Compliance, Documentation & Governance

Ensure 100% accuracy in commercial documentation (invoices, delivery challans, E-way bills, etc.).

Maintain statutory records, audit readiness, and safety compliance across warehouse operations.

Manage returns, damages, RTV, and documentation for claims.

Ensure adherence to internal and external audit standards.

5. People Management & Productivity

Lead, supervise, and motivate warehouse teams (supervisors, pickers, packers, loaders, documentation staff).

Plan manpower based on volume trends, peak periods, and operational load.

Drive performance metrics, discipline, and continuous improvement on the floor.

6. Systems & Process Excellence

Manage workflows on ERP/WMS systems for stock visibility, dispatch, and documentation.

Knowledge of Gensys WMS/ERP will be an added advantage.

Build and enforce SOPs for all warehouse operations.

Identify opportunities for automation, efficiency improvements, and cost optimisation.

Key Skills & Competencies

Strong understanding of warehouse operations, inventory control, documentation, and dispatch management.

Hands-on experience with ERP/WMS systems; exposure to Gensys is beneficial.

Excellent planning, problem-solving, and execution capability.

Strong team leadership and floor management skills.

High ownership, process discipline, and ability to work in a high-velocity environment.

Experience & Qualification

5–9 years of experience in warehouse operations, dispatch, inventory management, or logistics.

Experience in retail, FMCG, manufacturing, distribution, or e-commerce environments preferred.

Bachelor’s degree in Supply Chain, Operations, Engineering, or related field.

Success Metrics

Inventory Accuracy

Dispatch Accuracy & SLA Compliance

Documentation Accuracy

Shrinkage Control

On-Time Delivery Performance

Productivity per Manpower

Audit & Compliance Scores